Kohl’s will start accepting Amazon returns at some locations
Testing out a new service in 82 brick & mortar locations, Kohl’s will be accepting Amazon returns for free starting in October. This service is rolling out in Los Angeles and Chicago first, possible looking at the feasibility before going nationwide with the service. Kohl’s will package and transport all returned items to Amazon return centers.
In addition, these 82 stores will create designated parking spots near the store entrance for dropping off an Amazon return. Launching next month, it should be interesting to see how many Amazon customers will prefer to visit a Kohl’s location to return something rather than boxing / shipping an item back to Amazon.
This is an expansion of an earlier partnership between Amazon & Kohl’s; specifically creating an Amazon Smart Home experience within 10 Kohl’s stores in the same two cities. At those pop-up locations, customers can schedule an Amazon expert to come to their home, evaluate their needs and install smart home products.
Hypothetically, Amazon could use this test with Kohl’s as a template applied to all 400+ Whole Foods locations. Basically, they can work out the kinks of such a return system, then offer the same service at Whole Foods. Amazon customers wouldn’t need to both with shipping packages back at some point, assuming there’s a retail location nearby. And if Amazon continues it with Kohl’s, it can be expanded out to the remaining 1,100 locations.