@Sharik, can you talk to the app developers about the punctuation issues? I think it is mainly with apostrophes, where when someone uses one, it shows an ampersand and then nothing after that. At least in Android anyway... All I see of your post is "It&"...
😒Really? This *punctuation* thing has been going on 4 ever. There is an incompatibility issue between the BB mobile app and the Web UI. Character sets/code sets and translations are NOT rocket science concepts. Fire the developer and get a new one!
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Thank you!