retail: $1300
$930
Lenovo has the Lenovo Star Wars Special Edition Yoga 910 Glass 7th Generation Core i7 13.9" 2-in-1 Touchscreen Laptop (Rebel Alliance, 80VGS00500 or Galactic Empire, 80VGS00600) for $1300 - $370 off with code SAVEXTRA7 in cart = $930 with free shipping.
Features Gorilla Glass cover and watchband hinge, weighs 3.04 lbs. and measures just 0.56" thin.
Intel Core i7-7500U 2.7GHz Dual-Core, 8GB DDR4, 256GB SSD
13.9" FHD IPS multi-touch (1920x1080), Intel HD Graphics 620
802.11ac, USB Type-C, backlit keyboard, fingerprint reader, Win 10
Features Gorilla Glass cover and watchband hinge, weighs 3.04 lbs. and measures just 0.56" thin.
WTF?? Mine has none of those problems... sounds like you need better tech support.