Are you using the Android app? There's a known bug with some versions of the Android app that cuts off the description with the code. Did you try code RH8MHZJC?
Really skeptical that these things add any worthwhile protection. Never used one on my Apple devices, never had a problem. My wife used one on her Samsung Note 8, dropped it last week and the screen cracked anyway.
Comments & Reviews (4)
Thank you!