I disagree with a couple of comments posted below. First of all, the 960 is a newer model and only just dropped down in price to 449. I have never owned one but my parents had a couple over the years. And we just picked one up for our daughter. Sure they work. Not for lazy people, maybe. This vacuum is, in my opinion, like a dishwasher or the Barracuda in my pool. You still have to put in some work to keep things clean. But as a supplement cleaner for busy people....why not if you can afford it? We went with even though BBB was a few dollars cheaper. offered the extended warranty through Assurion and a 3rd party parts replacement kit. BBB offered no extended warranty and the replacement parts were OEM and much more expensive.
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Thank you!