Still sounds like this is ABC Vacuum posing as Dyson. This is from the faq: "If your item was not as described, you will need to open up a return request via to have ABC Vacuum Warehouse assist you with a refund."
ABC Vacuum Warehouse in Austin, TX is the authorized Dyson retail partner managing and fulfilling orders for the dyson.usa account. We have been a authorized Dyson retailer for over 10 years, and are also a authorized Dyson regional warranty service center. We have been in business since 1977 and will stop at nothing to make sure every customer we have is 100% satisfied with the service and products received by our customers.
Our toll free number is 1-800-285-8145 and we are open from 9 a.m. - 5 p.m. Central time Monday-Friday.
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ABC Vacuum Warehouse in Austin, TX is the authorized Dyson retail partner managing and fulfilling orders for the dyson.usa account. We have been a authorized Dyson retailer for over 10 years, and are also a authorized Dyson regional warranty service center. We have been in business since 1977 and will stop at nothing to make sure every customer we have is 100% satisfied with the service and products received by our customers.
Our toll free number is 1-800-285-8145 and we are open from 9 a.m. - 5 p.m. Central time Monday-Friday.
Thank you!